Social IT Collaboration Adds Big Value to Existing Service Desks

Despite significant effort to deploy and maintain service desk and ITSM installations, many IT organizations still struggle with assigning incidents to the right resources the first time, suffer frequent outages or degradations from IT changes, and have a backlog of recurring problems that continues to grow. Read this Use Case document to understand how Social IT Collaboration can breathe new life into your existing service desk or ITSM installation and attack these nagging challenges head on.

Sponsor: ITinvolve