Transforming Customer Experience: The Convergence of Social, Mobile, and BPM

To stay ahead in today's rapidly changing business environment, organizations need agile business processes that allow them to adapt quickly to evolving markets, customer needs, policies, regulations, and business models. The convergence of a trio of technologies and business practices-social computing, mobile computing and business process management (BPM) - is opening up interesting avenues for business.

Sponsor: Oracle