Mobility is not "nice to have." It is an expectation for all enterprise communications moving forward. New portable and mobile devices are becoming powerful tools for users, because of their access to networks, services, and simple applications. This allows for infinite possibilities to access services, applications, and information that were not possible before. This technology trend showed up first in consumer markets, and shows no signs of slowing down, as smart mobile technologies put the power of information directly into customer's and employee's hands. This new paradigm offers great potential to improve how we all work. Devices with new form factors are finding a place in the enterprise, and IT needs to support and integrate them, but where and how? Read this paper to learn more about why IT managers must respond to overwhelming requests to support new devices, because of the productivity improvements and benefits employees gain from these devices.