Six Keys for Services to Maximize PSA Implementation Success

Even for successful services organizations, transformational initiatives are simply very challenging to deliver. Driven by the pace of business and our "can do" attitudes, we often struggle to apply the rules of successful change to internal initiatives in the manner we apply them to customer programs. Spending relatively little time in the early stages of PSA implementations ensures success through agreed upon outcomes, business and process design changes, and the commitment to managing organizational change. The results - greater value, higher ROI, less disruption, and higher adoption.

Sponsor: serVelocity