This webinar will change the way you look at difficult customer situations.
Join support industry expert Rich Gallagher as he explores how the skills typically used by hostage negotiators, crisis counselors and law enforcement professionals can be fruitfully applied to difficult interactions with customers.
This free webinar also celebrates the national release of Rich's new book The Customer Service Survival Kit with free launch-day gifts and signed copies!
Attend this webinar to learn how to:
- Deliver bad news in a safe way
- Use the "ladder of acknowledgement"
- Defuse anger by "leaning into" it
- Become immune to intimidation
Sponsor: Citrix Online