In many commerce organizations today, IT has become an island. Other departments see IT as a roadblock that prevents the kind of speed and responsiveness they need to take advantage of exploding new marketing, sales, and service channels. What can IT leaders do to turn the tide? Read this report to get the results of a survey of nearly 400 business leaders in commerce-related roles and learn about the new imperatives for IT. Find out how leading organizations are turning IT teams into strategic technology partners - and collaborative innovators.