This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders develop
their five-year technology road map for workforce computing. This is important because into 2020,
the rise of "as-a-service" technologies, empowered workers, and a radically more complex business
environment will challenge I&O leaders to deliver higher levels of value, agility, and employee satisfaction, all while reducing the cost of IT services. This will require I&O organizations to shift from the role of primary provider of IT services to a broker of public and private services. To succeed, I&O leaders must build their five-year workforce computing technology road map with a focus on four key domains: 1)people; 2) devices; 3) apps; and 4) data.
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