Gartner Magic Quadrant for the CRM Customer Engagement Center

The blend of CRM with social media engagement is evolving the "contact center" into the "customer engagement center." This Gartner Magic Quadrant for the CRM Customer Engagement Center analyzes and ranks the vendors in this dynamic market based on Gartner's stringent and thorough market and product criteria. Discover who the leaders, visionaries, challengers and niche players are among this group of 13 solution providers.

Sponsor: Salesforce.com