Most enterprises treat their phone service as a commodity. Let's face it: We expect our phone to work, and we expect a few basic features- voice mail, call forwarding , etc- that make it easier to do our jobs. Beyond those core functions, choosing and managing a voice solution usually comes down to cost, a new survey from IDG Research Services shows.
Even for advanced IP-based voice solutions, cost is a primary investment driver, according to the April 2013 "Voice Investment Plans & Drivers" survey, which polled 200 IT/telecom decision makers. This emphasis on cost, the survey reveals, is showing some carry-over to the next generation of cloud-based voice services.